PERFORMANCE MANAGEMENT FOR HIGHER EDUCATION

Development reviews for a workforce that values its independence.

A university employs researchers, lecturers, technicians, librarians, estates teams and administrators under one roof. Academic culture is wary of being managed, and for good reasons. This page explains how higher education runs performance and development reviews, with examples you can adapt.

HOW THE SECTOR WORKS

How performance management works in universities

Development first, by design

Most universities run an annual performance and development review, under names such as PDR, appraisal or “my review”. It is usually framed as a developmental conversation and kept apart from pay and promotion. That framing reflects academic freedom: staff choose much of their own research direction, and a review that tried to direct it would be resisted. The practical risk is the opposite one. A process with no consequences can become optional, and completion rates fall.

Probation and promotion carry the weight

The decisions that shape an academic career sit in two other processes. Academic probation typically runs for several years, with targets for teaching, research and a teaching qualification. Promotion is judged against published criteria covering research, education, leadership and citizenship, often through a faculty panel. A good annual review feeds both. It helps a lecturer understand where their case is strong, where it is thin and what to do this year.

External exercises set the pressure

The Research Excellence Framework, the Teaching Excellence Framework and student surveys influence funding and reputation. Departments feel that pressure and can pass it on as individual targets for outputs, grant income or module scores. Used carelessly, those measures damage trust. Used well, they start a conversation about support: time, mentoring, a lighter teaching term before a major grant application.

Two workforces, several managers

Professional services staff are a large share of a university’s people, with roles and career paths close to those in any large organisation. Academics, meanwhile, may answer to a head of department, a research group lead and a programme director at once. Research staff on fixed-term contracts are managed by a principal investigator whose own training in management may be limited. A workload allocation model often sits alongside all of this and decides what is realistic to ask.

THE RHYTHM

The performance year in universities

A typical pattern. Your own calendar, agreements and policies come first.

  1. Late spring to summer

    Reflection and preparation

    The reviewee reflects on research, teaching and wider contribution. Workload for the coming year is drafted.

  2. June to September

    Annual review conversation

    A conversation with a trained reviewer, who may not be the line manager. Objectives and development needs are agreed.

  3. Autumn

    Promotion and probation panels

    Cases are prepared using published criteria. The review record helps show a pattern of contribution.

  4. Each term

    Check-ins and mentoring

    Short conversations on progress, workload and support, especially for probationers and research staff.

  5. Through the year

    Feedback from many directions

    Module evaluations, peer observation of teaching, collaborator feedback and service-user feedback for professional teams.

IN PRACTICE

Performance management examples in universities

Three illustrative scenarios showing a goal, the evidence that informs it and the conversation that follows. Adapt them to your own roles.

Illustrative example

Lecturer on probation

The goal
Submit two papers from the doctoral work, complete the teaching qualification and take over a second-year module.
The evidence
Submission records, peer observation of teaching, module feedback and the mentor’s notes.
The conversation
The head of department and the mentor meet the lecturer together at the mid-point. They agree to delay the new module by a term, so the papers are not squeezed out.
Illustrative example

Postdoctoral researcher

The goal
Deliver the second work package and build the independence needed for a fellowship application.
The evidence
Project milestones, a conference talk, and the researcher’s own record of development time used.
The conversation
The principal investigator reviews the project. A separate career conversation, with someone outside the grant, looks at the fellowship plan.
Illustrative example

Student services manager

The goal
Reduce waiting times for wellbeing appointments during assessment periods.
The evidence
Waiting-time data, student feedback, and feedback from two faculty partners.
The conversation
A quarterly check-in reviews the data and the team’s capacity. The year-end review recognises the change the manager led, as well as the result.
THE VIEW FROM HR

What HR leaders in universities wrestle with

Illustrative voices. New Dynamics wrote these composite perspectives to reflect themes that are common in the sector. They are not customer testimonials, and the names do not refer to real people.

Nobody became an academic to be line managed. We stopped calling it appraisal and started asking one question: what would help you do your best work next year? Completion went up because people found it useful.

CatherineHR Director, research-intensive universityIllustrative voice

A large part of our staff work in professional services, and for years the whole process was written for academics. Giving them a review that fits their work was the simplest improvement we made.

TundeDirector of People, modern universityIllustrative voice
WHERE NEW DYNAMICS FITS

New Dynamics for universities

New Dynamics connects goals, feedback, recognition and reviews in one place. Bring a real process to the demo, and confirm each requirement with the team.

A shared direction. A clear next step.

See how team priorities, individual goals and key results could come together in the New Dynamics workspace.

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A goal workspace with aligned priorities, key results and progress, shown in the New Dynamics desktop interface.
A goal workspace with aligned priorities, key results and progress, shown in the New Dynamics mobile layout.
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Your questions, answered.

What is a PDR in a university?

PDR usually stands for performance and development review. It is an annual conversation between a member of staff and a trained reviewer about the past year, objectives for the next and development needs. In most universities it is developmental and separate from pay and promotion decisions.

How does performance management fit with academic freedom?

A review can respect academic freedom by focusing on support and contribution, without directing the content of research or teaching. Objectives are usually proposed by the academic and discussed, not imposed. Clear promotion criteria do more to guide effort than individual targets.

Should REF outputs be used as individual targets?

Many universities avoid using REF scoring as an individual performance measure, and sector guidance on responsible research assessment cautions against narrow metrics. It is more useful to discuss research plans, the support needed and realistic timescales, and to keep internal output reviews separate from the annual review.

Can New Dynamics support both academic and professional services reviews?

The platform is designed around configurable forms, stages and participants, including reviews with more than one manager. Bring your review scheme, staff groups and reviewer model to a demo so the fit for your institution can be confirmed.

OTHER SECTORS

Performance management in other industries

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