PERFORMANCE MANAGEMENT FOR HEALTHCARE

Appraisal that supports the people who care for everyone else.

Healthcare combines professional regulation, round-the-clock rotas and a workforce under sustained pressure. Doctors, nurses and allied health professionals must show their regulators that they remain fit to practise, and employers must show inspectors that staff are supported. This page explains how the sector runs appraisal, with examples you can adapt.

HOW THE SECTOR WORKS

How performance management works in healthcare

Appraisal is tied to pay steps in the NHS

Most NHS staff in England are employed on Agenda for Change terms. Under the pay progression framework agreed in 2018, moving to the next pay step depends on a pay-step review. It checks that the appraisal process has been completed, statutory and mandatory training is up to date and there are no live formal capability or disciplinary issues. Line managers have extra requirements of their own, including completing appraisals for their teams. The details vary between the UK nations, so check the current NHS terms and conditions handbook.

Professional revalidation runs alongside

Doctors have an annual medical appraisal and revalidate with the General Medical Council, normally every five years, on the recommendation of a responsible officer. Nurses and midwives revalidate with the Nursing and Midwifery Council every three years. They need practice hours, continuing professional development, practice-related feedback, written reflective accounts, a reflective discussion and confirmation. These are separate from the employer’s appraisal, but they draw on the same material: feedback, reflection and evidence of learning. A well-kept record saves clinicians from assembling it twice.

Supervision is where most development happens

Clinical supervision, preceptorship for newly registered staff and regular one-to-ones carry more of the day-to-day performance conversation than the annual appraisal. In adult social care, regular supervision is a core expectation of providers. The Care Quality Commission looks at how staff are supported, supervised and appraised when it assesses whether a service is well led. An appraisal works best as the point where a year of those conversations is drawn together.

Time, rotas and several lines of accountability

Ward managers can have very large teams working days, nights and weekends. A healthcare assistant may rarely share a shift with the person who appraises them. Many clinicians have a professional lead and an operational manager. Consultants work to job plans agreed with a clinical director. Staff survey questions ask whether an appraisal helped people do their job, and the honest answer is often no. The fix is usually simpler paperwork, delegated appraisers who know the person’s work, and a wellbeing conversation built in.

THE RHYTHM

The performance year in healthcare

A typical pattern. Your own calendar, agreements and policies come first.

  1. Appraisal window

    Annual appraisal

    Review the year against objectives and organisational values. Agree objectives and a personal development plan.

  2. Every four to eight weeks

    Supervision or one-to-one

    Reflect on practice, workload and wellbeing. Note anything worth bringing to the appraisal.

  3. Through the year

    Feedback and reflection

    Collect feedback from patients and colleagues. Write short reflective accounts while events are fresh.

  4. Before the pay-step date

    Pay-step review

    Confirm the appraisal, mandatory training and other requirements are complete, in good time.

  5. Every three or five years

    Revalidation

    Registrants submit to the NMC or GMC, drawing on evidence gathered across the period.

IN PRACTICE

Performance management examples in healthcare

Three illustrative scenarios showing a goal, the evidence that informs it and the conversation that follows. Adapt them to your own roles.

Illustrative example

Staff nurse, acute medical ward

The goal
Become confident as nurse in charge on night shifts and complete the mentorship module.
The evidence
Feedback from two senior nurses, a reflective account on an escalation, training records and patient comments.
The conversation
A band 6 who works the same rota carries out the appraisal. The reflective account is also saved towards NMC revalidation.
Illustrative example

Physiotherapy team lead

The goal
Reduce waits for community follow-up and complete all team appraisals within the window.
The evidence
Waiting-list data, team appraisal completion, staff feedback and a service-user story.
The conversation
The professional lead and the operational manager both contribute. They agree the pay-step requirements are met and plan leadership training.
Illustrative example

Senior care assistant, residential home

The goal
Lead medication rounds safely and support two new colleagues through the Care Certificate.
The evidence
Medication audit results, supervision notes, family feedback and the new colleagues’ progress.
The conversation
Supervision every six weeks with the deputy manager. The annual appraisal takes 40 minutes because the notes are already there.
THE VIEW FROM HR

What HR leaders in healthcare wrestle with

Illustrative voices. New Dynamics wrote these composite perspectives to reflect themes that are common in the sector. They are not customer testimonials, and the names do not refer to real people.

Our appraisal rate looked fine. Then the staff survey asked if it helped people do their jobs. We cut the form by two thirds and put a wellbeing question at the top.

PriyaHR Director, NHS acute trustIllustrative voice

Supervision is the performance process in social care. If those conversations are happening and written down, the appraisal takes care of itself and so does the inspection.

JamesDirector of People, care home groupIllustrative voice
WHERE NEW DYNAMICS FITS

New Dynamics for healthcare

New Dynamics connects goals, feedback, recognition and reviews in one place. Bring a real process to the demo, and confirm each requirement with the team.

A fuller picture for the conversation.

Bring goals, feedback and recognition into view while shaping a review that leaves room for human judgement.

Try the interactive preview
A review draft alongside goals, feedback and recognition evidence, shown in the New Dynamics desktop interface.
A review draft alongside goals, feedback and recognition evidence, shown in the New Dynamics mobile layout.
Explore reviews

Your questions, answered.

Is appraisal linked to pay in the NHS?

For staff on Agenda for Change terms in England, progression to the next pay step depends on a pay-step review. It confirms that the appraisal process is complete, mandatory training is up to date and there are no live formal capability or disciplinary sanctions. Arrangements differ across the UK nations, so check the current handbook.

What is the difference between appraisal and revalidation?

Appraisal is the employer’s process for reviewing performance and development. Revalidation is the regulator’s process for confirming that a registered professional remains fit to practise. Doctors revalidate with the GMC, normally every five years, and nurses and midwives with the NMC every three years. Evidence from appraisal often supports revalidation.

How do you appraise staff who work nights and weekends?

Delegate appraisal to a senior colleague who shares the person’s rota, gather feedback from others who work with them and schedule protected time within their shift pattern. Short, regular supervision makes the annual conversation quicker and better informed.

Can New Dynamics support appraisal in healthcare?

The platform is designed around configurable forms, stages and participants, including reviews with more than one manager. It does not replace professional revalidation systems or a learning management system. Bring your appraisal policy and information governance requirements to a demo.

OTHER SECTORS

Performance management in other industries

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